Effective Date: August 2026
This Shipping & Returns Policy explains the rules and procedures for order cancellations, shipping, returns, refunds, replacements, and other after-sales requests for purchases made through Waggin Warehouse.
By placing an order with Waggin Warehouse, you acknowledge that you have reviewed this policy. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
Waggin Warehouse may update this policy from time to time. Any updated version will be published on our website and will apply to orders placed after the effective date of the updated policy, unless otherwise required by applicable law.
For purposes of this policy, “business days” means Monday through Friday, excluding U.S. federal holidays.
1. ORDER CANCELLATIONS
1.1 Cancellation Before Shipment
You may request cancellation of an order before the order has been processed for shipment by contacting Waggin Warehouse through our customer service team.
If the cancellation request is received before the order has been processed or shipped, Waggin Warehouse will generally issue a full refund to the original payment method.
Cancellation requests are not guaranteed after an order has entered processing or has been shipped.
1.2 Special or Customized Orders
Certain products may not be cancellable after payment because work, customization, purchasing, or preparation may begin immediately after the order is placed.
These may include, where applicable:
The applicable cancellation terms will be disclosed on the product page or at checkout when reasonably practicable.
1.3 Orders We Cannot Fulfill
If Waggin Warehouse cannot fulfill an order because of inventory availability, supplier limitations, shipping restrictions, or another reason, we may cancel the order and issue a refund.
2. SHIPPING AND DELIVERY
2.1 Processing Times
The estimated order-processing time is displayed on the applicable product page or order information.
Processing time is different from shipping or transit time. The estimated delivery date may vary depending on the shipping method, destination, customs processing, weather, holidays, carrier conditions, and other circumstances beyond our reasonable control.
2.2 Shipping Delays
If an order is significantly delayed beyond the applicable estimated delivery period and there is no meaningful tracking information, you may contact us to request an investigation, refund, or other available resolution.
Shipping-delay claims are evaluated based on the shipping method, destination, tracking history, and circumstances affecting the shipment.
Certain destinations and shipping methods may have longer delivery periods.
2.3 Tracking Information
Tracking information may take several business days to appear or update after a shipping label is created.
If the tracking number provided is invalid or incorrect, please contact us. If Waggin Warehouse confirms that the tracking information is incorrect and cannot provide valid tracking information within 5 business days, we will review the order for an appropriate resolution, which may include a refund.
Tracking information may not update during weekends, holidays, customs processing, carrier transfers, or other periods when the shipment is not actively scanned.
2.4 Extended Periods Without Tracking Updates
If tracking information has not meaningfully updated for more than 7 business days after the shipping label is created, please contact us so that we can investigate the shipment.
This period may be extended when delays are caused by holidays, severe weather, customs processing, transportation disruptions, public-health emergencies, or other circumstances beyond our reasonable control.
2.5 Delivered Packages Reported as Missing
If tracking information indicates that a package was delivered but you have not received it, please contact us as soon as possible.
We may request additional information or documentation and may work with the carrier to investigate the delivery.
A delivery scan does not automatically prevent us from reviewing a claim; however, the available tracking information and other evidence will be considered when determining the appropriate resolution.
3. PACKAGES RETURNED, REFUSED, OR UNCLAIMED
A package may be returned to the sender because of:
If a package is returned for one of these reasons, Waggin Warehouse may offer redelivery, subject to applicable additional shipping charges.
If the returned merchandise is received by our warehouse in usable condition, it may be held for the buyer pending further instructions rather than automatically refunded.
If merchandise is lost or damaged during a return caused by the buyer's address error, refusal, failure to collect the package, or other buyer-related circumstances, Waggin Warehouse may be unable to provide a refund or replacement.
Nothing in this section limits rights that cannot legally be waived.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, significantly different from the product description, incorrect, or missing required components, please contact us promptly after delivery.
To help us resolve the claim, please provide:
We may request additional evidence when necessary to determine the nature and cause of the problem.
4.1 Damaged Products
If a product arrives substantially damaged or unusable, Waggin Warehouse may provide a replacement or refund, depending on the circumstances and availability.
For products that are partially damaged but remain usable, we may offer a partial refund, replacement, repair, or other appropriate resolution.
Minor cosmetic issues that do not affect the product's functionality may not qualify for a full refund. Examples may include minor wrinkles, small scratches, or minor packaging imperfections.
4.2 Damaged Packaging
Damage to external packaging alone generally does not qualify for a refund when the product itself is undamaged and functional.
If packaging damage has also caused damage to the product, please provide photographs or video evidence so that we can evaluate the claim.
4.3 Incorrect Products
If we send an incorrect product, we may provide a replacement or full refund after reviewing the claim.
4.4 Incorrect Color or Size
If the product received has a color or size different from what was ordered, please provide evidence showing the discrepancy.
We may offer a replacement, refund, or other appropriate resolution depending on the circumstances.
4.5 Missing Parts or Accessories
If a required component is missing, we may provide the missing component, a replacement product, or a partial refund depending on whether the missing component affects the product's functionality.
If an accessory is missing, we will generally attempt to resend the missing accessory when available.
For size-related claims, we may ask you to measure the product using the applicable measurement instructions and provide a photograph showing the measurement.
5. REFUND AND REPLACEMENT PROCESS
After you submit a return, refund, or replacement request, Waggin Warehouse will review the information provided.
Where this policy requires evidence, the applicable processing period begins after we receive a complete request and the evidence reasonably required to evaluate the claim.
5.1 Review Period
Waggin Warehouse generally aims to review after-sales requests within 5 business days.
If additional information is required, we may request it before making a final determination.
5.2 Refunds
If a refund is approved and no return is required, Waggin Warehouse will generally initiate the refund within 5 business days after approval.
The time required for the funds to appear in your account may vary depending on your bank, credit-card issuer, payment provider, or other financial institution.
5.3 Returns Required for Refund
When Waggin Warehouse requires a product to be returned, we will provide return instructions.
When the return is our responsibility, we will provide a prepaid return label when applicable.
Once the return is confirmed as received or otherwise meets the applicable return requirements, Waggin Warehouse will generally initiate the approved refund within 5 business days.
5.4 Replacement Shipments
If a replacement is approved and the replacement product is available, Waggin Warehouse will generally begin the replacement shipment within 5 business days after approval.
If the replacement product is unavailable, we may provide a refund or another available resolution.
6. CHANGE-OF-MIND RETURNS
Waggin Warehouse does not automatically accept change-of-mind returns.
A change-of-mind return may be accepted only when Waggin Warehouse approves the request in advance and the product meets the applicable return requirements.
Examples of change-of-mind reasons include:
Approved change-of-mind returns generally must be:
If an approved change-of-mind return is subject to a restocking or repacking fee, the applicable fee will be disclosed before the return is finalized and will be subject to applicable law.
Unless otherwise required by law or agreed by Waggin Warehouse, the buyer is responsible for return shipping costs for an approved change-of-mind return.
7. RETURN DEADLINES
Unless a different period is specifically stated for a particular product or claim:
Nothing in this section limits any mandatory rights or remedies available under applicable law.
8. INCORRECT SHIPPING INFORMATION
The buyer is responsible for providing accurate shipping information when placing an order.
If you discover that your shipping information is incorrect, contact Waggin Warehouse as soon as possible.
We will attempt to correct the information before shipment when reasonably possible, but changes or cancellations cannot be guaranteed after an order has entered processing or shipment.
If an order has already shipped, you may need to contact the carrier directly to request an address correction or delivery change.
If an order is returned because the buyer provided incorrect or incomplete shipping information, the buyer may be responsible for applicable additional shipping costs for redelivery.
If the merchandise cannot be recovered or redirected, the buyer may bear the resulting loss to the extent permitted by applicable law.
9. MANUFACTURER'S WARRANTIES
When a manufacturer's warranty is available, the applicable warranty terms will be provided with the product, product listing, or other applicable documentation.
Manufacturer warranties are subject to the manufacturer's applicable terms and conditions.
Waggin Warehouse may assist customers in submitting a warranty claim when appropriate, but warranty coverage is determined according to the applicable warranty terms.
10. SERVICE PRODUCTS
Certain products or services may be supplied or performed by third-party providers rather than directly by Waggin Warehouse.
For service products:
Any limitations applicable to a particular service will be disclosed where reasonably practicable before purchase.
11. SHIPPING METHODS AND DESTINATION RESTRICTIONS
Certain shipping methods may have limited tracking capabilities or may not be available for particular destinations.
The available shipping methods and any applicable restrictions will be displayed during the ordering process when reasonably practicable.
Some remote destinations may require additional shipping charges.
If a shipping method has limited tracking or other restrictions, those limitations will be disclosed before the order is completed when reasonably practicable.
Waggin Warehouse may refuse or cancel orders to destinations that we are unable to service because of carrier restrictions, customs requirements, legal restrictions, transportation limitations, or other operational reasons.
If we cancel an order for this reason before shipment, we will generally issue a refund.
12. CUSTOMS, DUTIES, AND IMPORT REQUIREMENTS
International shipments may be subject to customs inspections, duties, taxes, fees, import restrictions, or other requirements imposed by the destination country.
The buyer is responsible for complying with applicable import requirements unless otherwise stated at checkout.
If a package is delayed, refused, returned, or destroyed because the recipient fails to complete required customs procedures or pay required charges, Waggin Warehouse may be unable to provide a refund or replacement to the extent permitted by applicable law.
13. EVENTS BEYOND OUR REASONABLE CONTROL
Waggin Warehouse is not responsible for delays or damage caused by events beyond our reasonable control, including, where applicable:
When such an event affects an order, we will make reasonable efforts to provide updated information and assist with available solutions.
This provision does not limit any rights or remedies that cannot legally be waived.
14. RETURNS TO WAGGIN WAREHOUSE
Do not send a product back to a Waggin Warehouse facility without first receiving return instructions or authorization when required.
Unauthorized returns may cause delays in processing and may not be eligible for reimbursement of return shipping costs.
When a return is approved, customers should follow the return instructions provided by Waggin Warehouse and ship the product within the specified return period.
Unless otherwise stated, approved returns should generally be shipped within 10 days after return instructions are provided.
15. PRODUCTS THAT ARE NOT ELIGIBLE FOR RETURN
Unless required by applicable law, certain products may not be eligible for return, including:
Any applicable non-returnable status should be disclosed on the applicable product page or at checkout.
16. CLAIMS THAT MAY NOT QUALIFY FOR A REFUND OR REPLACEMENT
A claim may not qualify for a refund or replacement when, based on the available evidence:
Claims will be evaluated based on the information and evidence available at the time of review.
17. HOW TO CONTACT US
For questions regarding an order, return, refund, replacement, or shipping issue, please contact Waggin Warehouse through our Contact Us page or at:
Email: wagginwarehouse@gmail.com
Please include:
Providing complete information helps us review your request more quickly.
We generally aim to respond to customer-service requests within 1–5 business days.
18. POLICY UPDATES
Waggin Warehouse may update this Shipping & Returns Policy from time to time.
The current version will be published on the Waggin Warehouse website. Unless otherwise required by law, changes will generally apply to orders placed after the effective date of the revised policy.
19. APPLICABLE RIGHTS
This policy is intended to explain Waggin Warehouse's standard procedures for shipping, returns, refunds, replacements, and after-sales service.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded, restricted, or waived under applicable law.
If any provision of this policy is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.
